Frequently Asked Questions
We hope this FAQ answers your questions about our membership. If you want to learn more about who is behind Smart Insights and how we can help your business, see our About Smart Insights page. If you have any other questions, do contact us.
Free resources
Q. Where do I find the free samples to download?
You can access the free resources here.
Premium resources
Q. Where can I review all toolkits and templates?
- View our Online Store Resource Library to get instant digital access to our Toolkits and Templates. There are 70+ resources available to purchase across 10 toolkits. Just pay for those you need.
Q. How do I cancel my subscription?
This is relevant to members who have previously purchased a subscription prior to the launch of our Online Store.
In common with other digital subscription services and as explained on the payment form, our premium membership plans are recurring subscriptions, so you will be billed automatically at the end of each period. Please see our terms and conditions, which govern use of memberships. Please note that we do not make exceptions to these terms, for any reason.
Payment and invoicing questions
Q. How secure are your payments?
We use industry standard 2048 bit secure encryption for transactions - shown by the secure HTTPS padlock in the browser bar.
Questions about accessing content
Q. Downloading resources
You have to be signed in to download resources using the green "Download" button on the resource page. If you don't see this it could be due to a caching problem of the page with your browser. It's very rare, but if you do experience this, the solution is to use a "hard refresh" when you're on the document page.
Here you force your browser to bypass the cache on your computer and re-download everything for the web page you are viewing from the server. This will typically ensure that you’re viewing the most recent version of your page. In Windows the shortcut for this is “Ctrl + F5” and on a Mac, the shortcut is “Cmd + Shift + R.”
If the hard refresh doesn’t work, other alternatives are to delete the entire browser cache / history or to sign-in using a different browser.
Q. What is my username and password?
Your username is the email you entered when you signed up. Your password is automatically generated and sent to you by email.
Q. I've forgotten my password. How do I reset it?
You can find out your password from the email we sent to you when you joined. Alternatively, choose the "lost password" link from the Sign In page.
Privacy questions
Q Are you GDPR compliant
Our privacy statements and forms have been reviewed by a specialist data protection lawyer and comply with the emerging European standards of GDPR and the ePrivacy initiative.
Q. Will you sell my personal details
No, we don't rent lists, so your personal data is safe with us.
Q. How do I opt-out?
To unsubscribe from our enewsletter or promotional emails, follow the unsubscribe link on the email. For other privacy questions, see our detailed Privacy statement.
